WebsiteClosers® presents a rapidly growing IT Managed Service Provider (MSP) headquartered in the heart of Midtown Manhattan. This New York-based operation delivers a broad suite of B2B and consumer-facing technology solutions with a clear competitive edge in a highly addressable market. Since launching a few years ago, the company has scaled quickly by offering a high-value blend of managed IT services, data recovery, tech repairs, and enterprise-grade office IT support. But what truly sets this brand apart is its exclusive offering of component-level motherboard repair services — a rarity in the NYC tech landscape.
With more than 70,000 verified customers and an exceptionally low churn rate of 3%, the company has built a loyal client base that continues to grow through organic marketing, word-of-mouth referrals, and strategic paid media. Recurring revenue is a core strength of the model: managed IT service contracts and hardware warranty membership plans account for a growing share of topline income, helping boost net margins from 30% to 48%.
Business Model
This MSP is structured around high-frequency, high-trust tech-enabled services that generate both one-time and recurring income. In addition to B2C walk-in services and device repair, the business supports a growing number of small to mid-sized corporate clients who rely on their managed IT support to keep operations running. The exclusive motherboard repair service draws both individual and commercial customers seeking advanced diagnostics and fast turnaround times that competitors can’t match.
A second revenue stream stems from the resale of refurbished laptops and other consumer electronics, expanding product-based revenue while keeping margins strong. With operations anchored in a prime Manhattan retail location, the business benefits from consistent foot traffic, strong visibility, and walk-in customer acquisition, especially from enterprise clients in need of fast, local support.
Digital Marketing & Traffic
This brand’s marketing strategy blends organic growth with targeted digital outreach. SEO optimization, localized content, and strong social media engagement have helped build brand awareness, while select paid campaigns reinforce demand in high-margin service categories. Importantly, the business has accomplished this growth with no dedicated in-house marketing team, meaning a buyer with digital advertising expertise could immediately amplify performance and customer acquisition at scale.
Operations
The company is structured for efficiency, with a streamlined CRM platform managing more than 500 daily customer interactions. A trained team of technicians, office managers, and support staff handle the bulk of operations, supported by third-party contractors who provide additional flexibility for peak periods or specialized tasks. The current owner spends only 3–8 hours per week overseeing the business, making this a low-touch, high-margin opportunity for either a passive owner or a buyer seeking to actively scale the model.
All services are performed in-house, allowing for quality control and rapid fulfillment — particularly important in enterprise environments where response time is critical.
Growth Opportunities
The business is primed for national expansion. With such strong operational SOPs and market differentiation, the brand could easily support a franchising model or launch satellite locations in other high-density urban markets. Additionally, the company is well-positioned to pursue government contracts, recurring commercial SLAs, and extended warranty partnerships. Adding dedicated sales staff and a marketing team would further unlock revenue growth, particularly in under-tapped enterprise channels.
Given the company’s high client retention, robust service reputation, and scalable service infrastructure, a strategic investor or operator could quickly double or triple the size of the business by deploying capital into geographic or vertical expansion.
Business Broker Takeaways
1. Recurring Revenue & High Retention. Over 70,000 customers with just 3% churn and a growing base of managed services contracts fueling long-term income.
2. Exclusive Technical Services. The only known provider in NYC offering component-level motherboard repairs, giving the business a unique technical moat.
3. Low Owner Involvement. Current ownership dedicates minimal weekly time, offering operational flexibility and an easy transition for a new buyer.
This is a rare opportunity to acquire a highly efficient, IP-differentiated tech services provider located in one of the most high-demand urban markets in the U.S. With expanding profit margins, a loyal client base, and multiple verticals already in play, this business is built not just for stability, but for scale. Whether through franchising, government contracting, or expanded corporate outreach, a new owner has every lever available to significantly grow this enterprise.
