WebsiteClosers® presents a Third-Party Logistics (3PL) company with a robust 20,000-square-foot facility in Canada. This 3PL provider is a hands-on, family-style approach to logistics. They stand out in the market with their full-service offerings, including kitting, assembly, returns, freight forwarding, pick and pack, and packaging, specializing in dry, ambient products such as food, electronics, home goods, clothing, and jewelry.
Their clients include eCommerce brands, Amazon sellers, and major retailers, with shipments going out daily across North America and beyond. With services covering B2B freight, DTC pick-and-pack, FBA prep, returns handling, and even light refurbishment, this operation delivers fast, accurate service with a personal touch. The 5-year-old company gets 60% of their sales from B2B clients, while the remaining 40% comes from shipping DTC packages via online platforms. Their top-selling services include freight, shipping, storage, and handling, with B2C orders averaging 150-200 per day. There is no minimum order requirement, and onboarding is often completed within 24 hours. The owners only spend about 10 hours a week on the business, focused mainly on high-level ops and customer relationships.
The company currently works with around 20 active clients and is in the process of onboarding up to 6 more. Most are U.S.-based sellers shipping into Canada, including Amazon vendors and retailers working with big-box stores like Costco, Walmart, and Best Buy. This logistics firm uses Zenventory and ShipStation for efficient warehouse management, integrating seamlessly with eCommerce platforms such as Shopify, Amazon, BigCommerce, Wix, WooCommerce, and Magento. With plans to enhance its capabilities through EDI integration, the company is poised for future growth. The business serves a diverse customer base, primarily located in the US, and is currently onboarding several new clients. It boasts a low customer churn rate of 1-2% annually, reflecting high customer satisfaction and loyalty.
Business Broker Takeaways
1. Strategic Growth Potential. With opportunities for expansion into the US market and the addition of new services like customer brokerage, in-house, and owning freight trucks, the company is well-positioned for significant growth. The scalability of operations is promising with potential space and personnel additions.
2. Strong Operational Framework. The company operates with a streamlined staff structure, ensuring efficient operations in general, financial management, billing, customer sales, and relationship management. This setup facilitates a smooth onboarding process for new clients, typically within 24 hours.
3. Exceptional Customer Relationships. Built on a foundation of trust and reliability, this business excels in maintaining strong customer relationships. The boutique, family-based approach ensures that customers receive personalized service, which contributes to the company’s high customer retention and appreciation for its service ethics.
They’ve built solid relationships with major carriers, including FedEx, USPS, UPS, and Canada Post, along with LTL and freight providers. Clients appreciate the flexibility, this company can scale up quickly with temporary labor during peak seasons and even arrange 4PL solutions when needed. Returns are handled with inspection, restocking, and clear reporting.
This company has grown without a marketing or sales team. New clients come through referrals or from the website, which sees a few organic inquiries each week. The business could expand quickly under new ownership, especially with a U.S. location. Several current clients would move more of their fulfillment volume to this business if it had a U.S. base. This makes expansion into the U.S. one of the most immediate and practical growth moves for a buyer.
Beyond that, other clear paths to growth include adding more Canadian warehouse space, offering in-house customs brokerage, and expanding 4PL partnerships to cover more cities. Affiliate relationships and improved returns processing are also areas worth developing. With strong systems, long-term contracts, and clients who view this team as true partners, the groundwork has already been laid. The next owner just needs to build on it. A buyer looking to grow a 3PL operation with strong customer retention and proven systems will find a solid platform here.
This business is an ideal opportunity for a buyer looking to enter or expand within the 3PL sector, with a potential for retaining equity for the right partnership.
