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What Do You Need to Know About the Amazon FBA Seller Returns Feature?

Posted by Nate Lind in

If you are not already familiar with the new Amazon FBA returns feature, this is something to consider if you have an existing amazon FBA business or if you are in the process of purchasing someone else’s Amazon FBA business because they have scaled it to the point of being successful.

This is a customer returns tool that allows those sellers who enrolled in the FBA program to have greater understanding and awareness about customer returns and reimbursement. Instructions are available through Amazon for merchants to be able to see whether or not they qualified for reimbursement or had already been reimbursed or if Amazon was still waiting for an individual customer to send back the item before a return could happen.

Another important thing for current Amazon FBA sellers to be aware of is an Amazon free replacement. In certain situations, customers might want a replacement of an item rather than simply returning it and receiving a refund.

With the program now known as Amazon free replacements, customers are eligible to get a replacement for free instead of waiting for a full refund of the item and then purchasing that same item all over again. If the customer decides that a free replacement is the most appropriate avenue for them, Amazon will send out an identical item if you already have this available in your inventory when the customer makes a request for free replacement.

Some sellers believe that this could be harmful to their business since Amazon makes it too easy for buyers to send in returns. Some buyers who were spoken to about this recent upgrade said that these kinds of free replacements only made sense if Amazon was able to better understand a negative practice known as excessive buyer fraud. Many Amazon FBA sellers have called on Amazon to do a better job of carefully looking at items that were returned from customers. The seller discussion associated with this and the announcement about the new program are both located on Amazon seller central. If you are the current owner of an Amazon FBA business, it is important for you to be mindful of the changes that could impact the overall success of your business.

It can be difficult to keep tabs on all of these constantly evolving tips and tricks, but it can be beneficial to have systems and strategies in place in the event that you decide to sell your Amazon FBA company in the future. If you currently have an Amazon FBA company and believe that it is highly valuable, scheduling a time to sit down with an experienced and knowledgeable business broker can give you a better understanding of what is involved in the process of deciding to sell your company.

There are many different factors that you should evaluate when deciding whether or not now is the right time to sell, but a consultation with a trusted business broker can go a long way towards making you feel more confident about this decision as well as your individual next steps. The business brokers at Website Closers have extensive experience helping owners of Amazon FBA companies sell their businesses.