The target provides a Knowledge Base Software to commercial clients via a highly sought-after Software-as-a-Service (SaaS) model. The business operates in the large and growing customer support software / knowledge management platform market. Enterprise-level companies often search for knowledge-base-only software, rather than integrated ticketing; by focusing on Knowledge-Base only as its core competency, this company has been able to successfully win over many of its competitors’ customers, at a higher price point, while continually receiving great feedback about the decision to switch to this company’s software.
The opportunity provided by this technology company’s service is to allow clients to serve their customers by letting the customers serve themselves using an auto-updating, self-serving and instantly-delivered Knowledge Base. Features include: Intelligent Instant Search, Advanced Analytics, Powerful Customization and Ease of Delivery and Use. The software is suitable for remote teams and is easy to get up and running – no coding required. The company offers a free trial with limited functionality and uses a pricing matrix set up through a mix of users (seats) and the Amount of Searches needed.
With over 230 commercial clients, including a mix of annual and monthly recurring billing, the company has seen significant growth and success with a large number of scale opportunities immediately available. Most of the company’s enterprise-level customers are Product Managers and System Administrators, making the product sticky and easy to grow
This Software Company is growing in popularity among Enterprise-level companies, and has a large assortment of Page 1 placements in Google for primary keywords related to their industry and service offerings. Due to this amazing placement, the cost of doing business in this environment is very low given that the vast majority of leads come in either through organic SERPs or via word of mouth.
The founder has been backed by multiple Incubators and has scaled this business tremendously since inception. Ownership is prepared to exit the business at this time (although they are open to provide a period of consultation if need be). 2014 was a solid year for the company and the contracts that have already been signed for 2015 are far in excess of previous years. This growth is expected to continue. This is an amazing opportunity to acquire a SaaS Internet Company selling proprietary, industry-leading, sticky products that are in high demand – all with reoccurring revenue.
